Shipping Information
We’re committed to getting your watersports gear to you as quickly and safely as possible. Here’s what you need to know about our shipping process:
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Tracking included
- Available worldwide (excluding some Asian and remote regions)
Free Shipping
- Available on orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Tracking included
Note: Delivery times are estimates and may vary depending on destination and customs processing.
Returns & Exchanges
We stand behind the quality of our watersports equipment. If you’re not completely satisfied with your bodyboarding gear, kayak accessories, or canoeing equipment, we’re here to help.
Our Return Policy
You may return most items within 15 days of receiving your order. To be eligible for a return:
- Item must be unused and in the same condition as received
- Item must be in its original packaging
- Proof of purchase is required
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on the following items:
- Canoe & Kayak Base Layers
- Canoe & Kayak Gloves
- Canoe & Kayak Footwear
- Children’s Sun Suits
- Any item that shows signs of use or is not in resellable condition
How to Initiate a Return or Exchange
- Contact Us: Email [email protected] within 15 days of receiving your order using our Return Request Template below.
- Wait for Approval: Our team will review your request and send return instructions within 2 business days.
- Ship Your Return: Once approved, package the item securely and ship to our warehouse at: Diving Specialty Store Returns
14 Linden Street
Manchester, US 06040 - Processing: Allow 3-5 business days for us to process your return once received.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Diving Specialty Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
- Product Name: [e.g., Pro Bodyboard, Kayak Dry Bag]
- Reason for Return: [Please specify]
- Preferred Resolution: [Refund/Exchange for (specific product)]
Please advise on next steps. I look forward to your reply.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Information
- Timing: Refunds are processed within 3-5 business days after we receive your return. Please allow additional time for your bank or credit card company to post the refund to your account.
- Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.
Exchanges
For exchanges of the same product in a different size/color:
- Follow the same return process above
- Clearly state in your email that you’re requesting an exchange
- We’ll ship the replacement item once we receive your return
For exchanges to a different product: You’ll need to return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected]
- Include photos of the damage/defect and packaging
- We’ll arrange for a replacement or refund at no additional cost to you
Need Help?
For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected].
We’re passionate about watersports and committed to ensuring you have the best experience with our gear!
The Diving Specialty Store Team