At Diving Specialty Store, we stand behind the quality of our watersports equipment. If you’re not completely satisfied with your bodyboarding gear, kayak accessories, or canoeing equipment, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in its original packaging
  • Proof of purchase is required
Important: For safety and hygiene reasons, we cannot accept returns on the following items:
  • Canoe & Kayak Base Layers
  • Canoe & Kayak Gloves
  • Canoe & Kayak Footwear
  • Children’s Sun Suits
  • Any item that shows signs of use or is not in resellable condition

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order using our Return Request Template below.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Ship Your Return: Once approved, package the item securely and ship to our warehouse at:
    Diving Specialty Store Returns
    14 Linden Street
    Manchester, US 06040
  4. Processing: Allow 3-5 business days for us to process your return once received.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Diving Specialty Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [e.g., Pro Bodyboard, Kayak Dry Bag]
  • Reason for Return: [Please specify]
  • Preferred Resolution: [Refund/Exchange for (specific product)]

Please advise on next steps. I look forward to your reply.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is processed:

  • Timing: Refunds are processed within 3-5 business days after we receive your return. Please allow additional time for your bank or credit card company to post the refund to your account.
  • Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Exchanges

For exchanges of the same product in a different size/color:

  • Follow the same return process above
  • Clearly state in your email that you’re requesting an exchange
  • We’ll ship the replacement item once we receive your return

For exchanges to a different product, you’ll need to return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re passionate about watersports and committed to ensuring you have the best experience with our gear!

The Diving Specialty Store Team