FAQ

We specialize in premium watersports equipment including bodyboarding gear (boards, fins, leashes, and bags) and comprehensive canoe & kayak accessories (clothing, safety gear, transport equipment, and more). We cater to water sports enthusiasts of all levels, from recreational beachgoers to competitive athletes.

Our warehouse is located at 14 Linden Street, Manchester, US 06040. While we primarily operate online, all orders are processed and shipped from this location.

Bodyboard selection depends on your skill level, weight, and the type of waves you’ll be riding. Our product descriptions include sizing guides, and our customer service team can provide personalized recommendations based on your specific requirements.

Wetsuits are designed to keep you warm by trapping a thin layer of water that your body heats up, ideal for moderate conditions. Drysuits completely prevent water entry and are better for cold water or extended exposure. Our product pages detail the temperature ranges each is suited for.

Yes! We offer children’s sun suits and youth-sized watersports equipment. Look for items specifically marked in our “Childrens Sun Suits” category or check the sizing information on individual products.

We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are encrypted for your security.

Absolutely. We use industry-standard SSL encryption to protect all payment information. We never store your full credit card details on our servers.

You may request order changes within 1 hour of placement by emailing [email protected]. After this window, your order will likely be in processing and cannot be modified.

We provide two shipping methods:
1. Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch
2. Free Shipping: Via EMS for orders over $50, arriving 15-25 business days after dispatch

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order ships with tracking information.

Yes! We ship worldwide except to some remote areas and parts of Asia due to logistical constraints. International customers may be responsible for customs duties, taxes, or fees imposed by their country.

Once shipped, you’ll receive an email with tracking information. You can use this to follow your package’s journey from our Manchester warehouse to your doorstep.

We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with all tags attached. Simply contact our customer service team at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the credit to appear in your account depends on your payment provider.

Our support team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).

Absolutely! Our team consists of watersports enthusiasts who can provide expert advice on gear selection. Email us with details about your experience level, intended use, and any specific requirements.